SHIPPING POLICY
To get the cost of shipping your order, simply start the checkout process. Once your address has been entered into the right places, our system will automatically display which methods are available to you, and their costs of shipping to your location. The customer assumes responsibility for any additional charges on rejected packages. Bocopo is not responsible for customs fees incurred from imported goods. If an order is placed and the address entered at checkout is incorrect, Bocopo is not responsible for the delivery of that package. If the order does not make it to your destination due to the error in address, Bocopo is not responsible for a replacement to be mailed. Every USPS package we send out to an eligible destination has a unique Delivery Confirmation number which can be tracked via a link in your shipping confirmation email or by entering the number on the USPS website. However, Delivery Confirmation numbers for international packages (outside of the US) are not reliably updated by USPS once they leave the U.S., so we class it as un-trackable. As such, we will not be held responsible for lost or stolen packages.
DELIVERY TIMES
Although we cannot guarantee exact delivery times with the United States Postal Service (unlike using the more expensive FedEx or UPS), for the price they're a great option. Typical delivery times for packages sent via USPS First-Class and Priority are: Domestic orders (Within U.S.) take 5-7 days to arrive. INTERNATIONAL DELIVERY TIMES: ePacket with tracking: 3 weeks USPS First Class International Mail: 3 weeks IPA International Airmail: 4-5 weeks You are responsible for all duties and taxes imposed on the package at customs, these charges are controlled by your country, and Bocopo has no way to mitigate these.
LOST/STOLEN PACKAGES
Once orders have left our warehouse, Bocopo cannot be held accountable for lost, stolen, or mis-delivered packages. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carriers for assistance.
RETURNS & EXCHANGES
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning an item for a refund, the cost of your return shipping will not be included in your refund. Only regular priced items may be refunded. Any non-regular priced items purchased on sale (including via gift cards/discounts codes, value bundles and promotional offers) are not eligible for refunds. If 30 days have gone by since your purchase, we're no longer able to offer a refund or exchange. To be eligible within that time, your item must be unused/unopened, in the same condition that you received it and in it's original packaging. Please do not send your purchase back without contacting us first. Items received without prior arrangement will not be considered for refunds or exchange. Bocopo will help you for the exchange of any items (still sealed in new condition) purchased on www.artofplay.com. Because many of our products are limited, we cannot offer refunds or credits on opened/used items. Email contact@artofplay.com for assistance.
PRIVACY AND SECURITY
Bocopo respects your privacy! We promise that we won’t sell or Bocopo uses industry-standard SSL (128-bit Secure Sockets Layer) encryption to protect the confidentiality of your personal and credit card information during transmission over the Internet. Our privacy policy insures that your information is fully secure and protected. Thank you for your interest in Bocopo and our website located at www.ellusionist.com. We are pleased to provide this privacy policy to inform you of our practices with respect to how we collect and use personally identifiable information about visitors to our website. By using this website, you consent to the following terms.
CHILDREN'S ONLINE PRIVACY POLICY
Bocopo has adopted special procedures applicable to personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act of 1998. Any conflicting portions of our general Privacy Policy are superceded by this Policy.
DATA WE COLLECT
The only personally identifiable information we collect about you is what you voluntarily provide to us. If you do not choose to provide information to us, your visit to the Site will not provide us with information by which we could personally identify you. If provided to Bocopo, we may collect your contact information (e.g., name or e-mail address), and if you buy products from us, we may collect your credit card number and expiration date. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
USE OF INFORMATION
Bocopo uses your personally identifiable information to fulfill your orders and to contact you when reasonably necessary. Bocopo may also use any information you have entered into the website as reasonably necessary to administer or provide customer support for the website. In addition, Bocopo may periodically send you electronic correspondence with magic information, news and tricks. You may opt-out of receiving this correspondence by clicking the link contained in the correspondence.
DISCLOSURE
Bocopo uses certain third party vendors (e.g., data storage and processing facilities and order processing services) to assist Bocopo in providing our products and services. Bocopo may transfer your personally identifiable information to such vendors who have entered into an arrangement to with Bocopo that protects the confidentiality of your information and permits the vendor to use it only as reasonably necessary to fulfill its contract with Bocopo. Bocopo may also disclose your personally identifiable information as it believes is reasonably necessary to comply with law, regulation or other governmental authority. Finally, Bocopo may disclose your personally identifiable information upon a transfer or sale to another entity of all or substantially all of Bocopo’s assets or stock in Bocopo’s line of business to which this Privacy Policy relates or upon any other corporate reorganization.
LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Security Bocopo employs procedural and technological measures, consistent with the demands of customer service, reasonably designed to protect your personally identifiable information from loss or unauthorized access, disclosure, alteration or destruction.
UPDATING YOUR INFORMATION
You may update your information by sending an email to support@ellusionist.com or calling one of the phone numbers listed below.
POLICY CHANGES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.